GCRC Report: Managing the Board and Business Expectations Report. Part 1 – What do you know?


This topic of ‘managing expectations’ was the top topic in our GCRC survey and it is the number one topic when I am training, advising or coaching lawyers – so it is a good guess that this is yours too.

As I normally break this down into the following formula – know – like – trust – I have decided to respond to this topic by way of a series of blogs and reports dealing with each of these in turn. (This report contains the blog that was previously circulated to members.)

You cannot influence what you do not know! This is therefore the obvious starting point. Part 1 focuses on the ‘getting to know’ and the next one will focus on understanding value in this context.

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About Ann Page

A Top 100 Lawyer of the Year, Ann is perfectly placed to offer strategic coaching to fellow lawyers, as she has both delivered and received legal services. Her impressive CV over a 30 year legal career includes senior positions at companies/organisations as diverse as Citibank, Crest Homes, Next plc, National & Provincial (now Abbey) and The Co-operative Bank. She is a published book author (‘Managing External Legal Resources’) and has appeared on the professional services TV channel talking on this topic as well as speaking and writing on lawyers’ professional development. Ann has also been involved with the Law Society National Commerce & Industry Group for 15 years in a variety of roles and chaired it for 18-months. Ann is Head of Business Affairs for the Institute of Paralegals, has trained with the Coaching Academy and also holds a HNLP certificate in coaching as well as being an NLP Master Practitioner.

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