This topic of ‘managing expectations’ was the top topic in our GCRC survey and it is the number one topic when I am training, advising or coaching lawyers – so it is a good guess that this is yours too.
As I normally break this down into the following formula – know – like – trust – I have decided to respond to this topic by way of a series of blogs and reports dealing with each of these in turn. (This report contains the blog that was previously circulated to members.)
You cannot influence what you do not know! This is therefore the obvious starting point. Part 1 focuses on the ‘getting to know’ and the next one will focus on understanding value in this context.